We respect your privacy and are committed to protecting your personal data. This privacy policy tells you about how we collect, process and look after your personal data when you visit and use our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. By using this website, users signify their acceptance of this privacy policy.
2. IMPORTANT INFORMATION
2.1. This website is intended for users aged 18 and above and we do not knowingly collect data relating to children.
2.2. It is important that you read this privacy policy together with any other privacy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
3. WHO WE ARE AND HOW TO CONTACT US
3.1. The controller and company responsible for the collection and use of your personal data is PVG Trading LLC, a Dubai mainland company with trade license number 1024490, (“ShishaLove”, “we“, “us” or “our“). PVG Trading LLC trades as “Shishalove” and forms part of the AIR Global group of companies.
3.2. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager on info@shishalove.me
3.3. You have the right to make a complaint at any time to your local regulator for data protection issues. If you are resident in the UAE this is the UAE Data Office established under Federal Decree-Law No. 44 of 2021, the UAE regulator for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the data regulator so, please contact us in the first instance.
4. CHANGES TO THIS PRIVACY POLICY AND YOUR INFORMATION
4.1. We may update this privacy policy from time to time by posting a new policy on this website. Changes will not have retroactive effect so you will only be bound by them from the date on which the new terms are posted on our website. Please refer to the date of this privacy policy at the bottom of the text so you are aware if the terms have changed. Historic versions can be obtained by contacting us at on info@shishalove.me
4.2. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
5. THIRD-PARTY LINKS
5.1. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
6. THE DATA WE COLLECT ABOUT YOU
6.1. When you access or are directed to our website, various information is exchanged between your terminal and our server. This may include personal data. The information collected in this way is used, among other things, to implement a contract we may have with you, or to optimise our website or to display advertising in the browser of your terminal.
6.2. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
6.3. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
6.3.1. Identity Data includes first name, last name, username (if you choose to set up an account) date of birth, age and gender.
6.3.2. Contact Data includes email address and telephone numbers.
6.3.3. Financial Data includes bank account and payment card details (to the extent the website offers paid for services/ online sales).
6.3.4. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
6.3.5. Profile Data includes your username and password, your interests, preferences, feedback and survey responses.
6.3.6. Usage Data includes information about how you use our website, products and services.
6.3.7. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
6.4. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
6.5. We do not collect any Sensitive Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, political opinions, criminal record, biometric data or information about your health.
6.6. Please be aware that if you fail to provide personal data that we need to collect by law, or under the terms of a contract we have with you we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
7. HOW IS YOUR PERSONAL DATA COLLECTED?
7.1. We use different methods to collect data from and about you including through:
7.1.1. Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by email. This includes personal data you provide when you:
7.1.1.1. request our products or services;
7.1.1.2. create an account on our website;
7.1.1.3. subscribe to our service or publications;
7.1.1.4. request marketing to be sent to you;
7.1.1.5. enter a competition, promotion or survey; or
7.1.1.6. give us feedback or contact us.
7.1.2. Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. If we collect this personal data we will do so by using cookies, server logs and other similar technologies and will provide information about the specific cookies used and how you can adjust your cookie settings in a cookie policy. There is some more information about cookies set out in section 10 below.
7.1.3. Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:
7.1.4. Technical Data from analytics providers such as Google; and
7.1.5. Contact, Financial and Transaction Data from providers of technical, payment and delivery services (if the Website offers paid for services/ online sales).
