1. INTRODUCTION – WHO WE ARE AND HOW TO CONTACT US
1.1. Welcome to shishalove.me (“Website”).
1.. If you have any questions or complaints about this Website, please contact us at +info@shishalove.me or on +96179300099
2. OUR TERMS AND CONDITIONS
2.1. These Terms and Conditions (“Terms”) govern your use of the Website. Please read them carefully.
2.2. They will also govern any purchase you make via the Website of the following Services:
2.2.1. Shisha Rental Service; and
2.2.2. Shisha Catering Service.
For the voidance of doubt, these Terms will not govern a purchase of the Shisha Outsourcing Service which is a B2B service subject to separate contractual terms.
2.3. By using and if applicable, purchasing from this Website, you agree to these Terms. If you do not wish to be bound by these Terms, you must not use the Website.
2.4. Users of shishalove.me must be 18 or over and the services offered are intended for existing smokers located in Dubai. We reserve the right to limit access to the Website where we have reasonable suspicion that a user is underage. Please note that you will be required to show proof of age upon delivery and that any purchase made by someone who turns out to be under 18 will be null and void.
2.5. Our Privacy Policy (“Privacy Policy”) also applies to the use of the Website and the terms contained in the Privacy Policy are incorporated into these Terms. To access the Privacy Policy click here (https://shishalove.me/privacy-policy)
2.6. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us in relation to your use of and purchase of Services via the Website. You confirm that you have not relied on any representation made other than the content of these Terms and the Privacy Policy. Your statutory legal rights are not affected by these Terms.
3. ACCOUNTS
3.1. In order to use and access certain features of the Website, users may need to create an account using an e-mail address (“Account”). Users can make purchases without creating an account by using the guest checkout option.
3.2. When setting up an account, you must use true and accurate information and you agree not to impersonate any person or entity or create or use an Account for anyone other than yourself.
3.3. You are encouraged to use strong passwords, with a combination of upper-case and lower-case letters, numbers, and symbols and must keep your login details confidential to avoid unauthorised access to your Account. We are not responsible for any misuse of your Account caused by weak passwords or failure to keep your login details confidential or for any misrepresentations made by the user.
3.4. We may:
3.4.1. suspend your Account;
3.4.2. cancel your Account; and/or
3.4.3. edit your Account details,
in our sole discretion where we have reasonable belief that the Account has been misused or is in anyway violating these Terms.
3.5. We also ask that you keep your details up to date. You can update your details in the Account settings.
3.6. You may cancel your Account on our Website at any time through the Account settings or by contacting us at the email/ phone number set out above.
4. THIRD-PARTY SITES
4.1. The Website may include advertisements and/or external links to third-party websites (“External Sites”). We do not endorse, represent, or control the content of any External Sites (unless otherwise expressly stated in these Terms) and therefore shall not be held responsible for or assume any liability towards the content displayed on or the functionality or performance of External Sites.
4.2. External Sites may collect your data (including personal information) and send cookies or otherwise. You are responsible for reviewing the External Site’s terms and conditions and privacy policy hereby acknowledge that you access, browse, link, and/or bookmark the External Sites at your own risk.
5. CHANGES TO THESE TERMS
5.1. We reserve the right to amend these Terms at any time without prior notice by posting updated Terms on the Website.
5.2. Your continued use of the Website following the amendments is your agreement to be bound by the Terms as amended. We would therefore encourage you to check these Terms regularly to ensure you are aware of any changes.
5.3. We may, from time to time, decide to change, update, or discontinue certain features of the Website. You agree and understand that we have no obligation to store or maintain any content you have provided (for example, photographs or customer reviews) except to the extent required by the applicable law(s).
6. PROHIBITED ACTIVITIES
6.1. Users agree to only use the Website (and its content) as permitted by these Terms and in particular, agree not to:
6.1.1. cause damage to, or impair the performance of the Website;
6.1.2. post, upload or transmit any information on the Website that is obscene, defamatory, offensive, discriminatory, threatening, or malicious in nature, or any other material that is prohibited by the applicable law(s);
6.1.3. upload or submit for uploading any material which is protected by copyright and any other intellectual property rights (or IPRs as this is defined in section 9) without the express consent of the owner of the IPRs. For example, generally, you must not reproduce, copy or create derivative works from the Shishalove branding and logo or any images, text or layout of the Website because this is owned or licensed by Shishalove but you may download content which is expressly made available for download by Shishalove from the Website;
6.1.4. copy or use Shisha love brand, logo(s), and/or trademark(s) in any business name, e-mail, URL, or other context without our prior written consent;
6.1.5. misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
6.1.6. attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to the Website;
6.1.7. attack our Website via a denial-of-service attack or a distributed denial-of service attack;
6.1.8. attempt to circumvent any protective technological measure associated with or used on the Website;
6.1.9. attempt to access or search the Website or any content contained therein through the use of any engine, software, tool, agent, device, or mechanism (including scripts, bots, spiders, scraper, crawlers, data mining tools or the like) other than through software generally available through web browsers;
6.1.10. harvest or otherwise collect information about others from the Website for unlawful purposes; and
6.1.11. interfere with, disrupt or attempt to interfere with or disrupt any of the associated computer or technical delivery systems, the access of any user, host, or network to the Website.
6.2. Where required, we will report any breach of this section to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
CANCELLATION, RETURNS AND REFUNDS
9.1. When you place your order, you will be given the name and contact details of your delivery driver and server and should contact them should you wish to cancel or amend an order. You can also contact our customer service team – please see section 1.3 for details.
9.2. Please note that, unless you give us 48 hours’ notice, we may charge you for your cancelled order unless the following circumstances apply, in which case you will be able to cancel without liability and we will refund any advanced payment or you can transfer payment to another booking:
9.2.1. upon delivery, the equipment or products provided are defective or have been damaged during delivery; and
9.2.2. you provide photographic evidence of the issue and retain the original (inner and outer) packaging and if possible a description of the issue.
9.3. Kindly note that Shisha Art shall bear no liability whatsoever for any equipment or product(s) which are damaged or lost following delivery.
9.4. Please note that we reserve the right to restrict use of the Website temporarily or permanently and/or the service to users who persistently cancel orders without good reason or otherwise use the Website and/or service in bad faith.
9.5. If you fail to return any of the equipment provided within 24 hours of delivery (or upon the expiry of any extended period agreed), a penalty equal to the amount paid for the service will be payable for every 1 day delay, up to a maximum of 4 days.
9.6. If you fail to return the equipment entirely, you will be liable to pay a fee of AED 1,000 after which you may keep the equipment.
9.7. Apart from the disposable hoses and any tobacco consumables provided as part of the service, the following equipment must be returned to us at the end of the service and the following charges apply for equipment that is not returned or is returned but damaged
